Employee Body Language Revealed
Chapter Four Summary (Part 1)
Crossing Your Arms
Listeners who cross their arms retain 38% less information than those whose arms aren't.
GENERAL MEANING
person is closed to what speaker is saying
person is uncomfortable: unconfident, nervous
SPECIFIC MEANINGS
listener's arms suddenly cross while speaker is talking: listener doesn't agree with one of the speaker's ideas
see "Arm Movements'
Arm Movements
- Gripping Arms While They're Crossed:
- person is anxious
- Clenching Fists While Arms Are Crossed:
- authoritative stance
- defense mechanism
- possibly aggressive stance
- Thumbs Pointing Up While Arms Are Crossed
- hesitation while maintaining a sense of confidence
- Arms Behind Back
- while talking
- subject is withholding something
- with head tilted, smiling
- flirting
- with a hand grasping elbow
- subject is guilty and trying to apologize
- person is insecure
- person is confident, showing authority
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